TWY

TWY is an Italian company operating in the Business Process Outsourcing (BPO) sector and is recognized as a key national player.
The company combines a proprietary AI-powered platform with deep operational expertise to deliver advanced customer care solutions to top-tier clients in the Insurance, Finance, Retail, Utilities, and Automotive industries.
With over 2,000 employees and 12 operational sites (11 in Italy, 1 in Romania), TWY offers multichannel services through its Centriko platform and its subsidiary Stip, leveraging cutting-edge technologies such as Artificial Intelligence, Robotic Process Automation, and voice biometrics.
ABC Company invested approximately €10 million through its ABC Digital Club Deal to acquire a 35% stake in the vehicle holding 100% of TWY’s share capital. The remaining shares are retained by the selling shareholders.